Core Policy

Jerry & Keith’s has updated the core policy effective February 1st, 2020. This policy update helps relieve any confusion as to the policy and procedures for handling brake and air/hydraulic cores, and battery cores. We believe that by implementing this policy update we can have a more transparent system that is better for our customers. The policy is outlined below, if you have any questions regarding the details please contact your sales representative, call us at (661) 327-4872, or email us.

JKI Core Policy

Core Eligibility

  • Cores owed resulting from purchases of remanufactured products.
  • Cores must be returned “like for like” (Example: 4311J will not be accepted in place of a 4709 core; and the same applies to air products.)
  • Exception: Since the demand is so high for 4515 shoe cores, those cores may be accepted in place of 4707 shoe cores ONLY.

Core Bank

  • Core banks only apply to certain customers. Ask your sales associate if you are eligible be set up with a core bank.

Allotted Return Period

  • Cores deemed “reusable” are eligible for credit if returned within 90 days from the original purchase date.

Core Exchange

  • JKI "MAY" exchange cores only with a managers permission, and only if the cores are present.
  • Otherwise, all cores are billed at the time of purchase.
  • Cores being delivered will NOT be exchanged, no exceptions.

Core Returns

  • Cores returned and inspected within the allowed return period will result in core credit.
  • All core transactions will be tracked by the core part number.
  • Individual core units or value cannot be transferred between core numbers.
  • Core returns will be applied to the invoice that it was purchases on.
  • Returned cores will be valued at current published price.
  • Shoe, air, and battery cores are NOT to be taken over the counter.

Core Acceptance

  • Cores will be subject to a full inspection for defects and quantities by J&K prior to core credit or bank addition. If any defects, listed here or not, are discovered, the shoe will not be eligible for credit.
  • Customers should check the following before sending used cores back to J&K:
    • Brake Cores
      • Flared or mushroomed roller and anchor ends
      • Torch damage
      • Bent webs
      • Broken welds
      • Excessive rust (rust jacking)
      • Loose lining-stretch
    • Air Cores
      • Any obvious damage such as dents, broken posts and cracks in the threads.

Note:

  • Please bring your original invoice that the cores were billed on to make the transaction as seamless as possible.

All non-genuine products will not be returnable.

  • List includes most common defects and is not all-inclusive.